FAQs
Frequently Asked Questions

1. What is MageCase?
   MageCase is a store that offers iPhone cases designed to reflect your personal style. Our cases are made to be simple, expressive, and easy to use every day.
   
2. What can I buy at MageCase?
   You can shop a variety of iPhone cases with designs ranging from clean and minimal to bold and creative.
   
3. Do you ship within the United States?
   Yes, we offer domestic shipping across the United States.
   
4. How much is the shipping fee?
   Shipping is a flat rate of 6 dollars and 9 cents per order.
   
5. How long does it take to process my order?
   Orders are typically processed within 1 to 3 business days.
   
6. When will I receive my order?
   Most packages arrive within 5 to 10 business days after the order has been shipped.
   
7. Will I get a tracking number?
   Yes. Once your order is shipped, we will send you a tracking number by email so you can follow your delivery.
   
8. What if I am not satisfied with the product?
   If your purchase did not meet your expectations, you may request a return or refund within 30 days of the purchase date.
   
9. How can I request a return or refund?
   Simply email us at [email protected] with your order number, the reason for your request, and photos if needed.
   
10. Do I need to send the item back if it is damaged?
    If the issue is caused by us, you will receive a full refund and do not need to return the item.
    
11. Do you refund shipping fees?
    We only refund the product price. Shipping fees and any taxes are not refundable.
    
12. I have not received my refund. What should I do?
    Check your bank account and contact your credit card provider or bank. If the refund still does not appear, please contact us and we will assist you.
    
13. How can I contact MageCase?
    You can email us at [email protected] or use the contact form on our website. Our support hours are Monday to Friday from 9 AM to 5 PM Central Time.
    
14. Can you help me choose the right phone case?
    Yes. Feel free to message us. We are happy to help you find the case that fits your style and your needs.
    
15. Is MageCase a big brand?
    We are still a small and growing store, but we care deeply about our customers and work hard to deliver quality and trust in everything we do.